Refund policy

GYMOPS LTD Return and Refund Policy

Welcome to GYMOPS LTD. We appreciate your business and want to ensure that you have a positive shopping experience. Below is our return and refund policy, which complies with UK and EU regulations.

Return Policy:

  1. Time Frame for Returns: You have 14 days from the date you receive your order to initiate a return.

  2. Condition of Returned Items: Products must be returned in their original condition, unworn, with all tags and packaging intact. If the returned items do not meet these conditions, we reserve the right to refuse a refund or exchange.

  3. Non-Returnable Items: For hygiene and health reasons, certain items such as swimwear, undergarments, and personal care goods are non-returnable unless they are defective.

  4. Proof of Purchase: Please include a copy of your receipt or proof of purchase with the returned item.

Refund Policy:

  1. Processing Returns: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  2. Approval of Refund: If your return is approved, we will initiate a refund to your original method of payment. The amount refunded will include the cost of the item and the original shipping charge.

  3. Refund Time Frame: You will receive the credit within a certain amount of days, depending on your card issuer's policies.

  4. Return Shipping Costs: The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  5. Faulty or Damaged Items: If the item you received is faulty or not as described, we are responsible for refunding the cost of the item and the shipping costs, including the cost of return shipping.

Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gymopsnet@gmail.com and send your item to our physical address.

Contact Us:

  • If you have any questions about our return and refund policy, please contact us at gymopsnet@gmail.com.